Privacy policy
KREATE respects your privacy and is responsible for the personal information collected through kreatecph.com.
Information we collect
When you visit our website, contact us, or place an order, we may collect:
- Name, address, email address and phone number
- Billing and shipping information
- Order and payment information
- IP address, browser information and website activity
- Information you provide when contacting customer service
Payment details are processed securely by our payment providers. KREATE does not store your complete payment card details.
How we use your information
We use your personal information to:
- Process payments and fulfil orders
- Arrange delivery, returns and exchanges
- Communicate with you about your order
- Provide customer service
- Prevent fraud and improve our website
- Send marketing emails where you have given consent
- Comply with legal and accounting obligations
Sharing of information
We may share necessary information with trusted service providers, including Shopify, payment providers, shipping companies, IT providers and marketing platforms.
Information is only shared when necessary to operate our store, fulfil your order, comply with the law or provide services you have requested.
Some service providers may process information outside the European Economic Area. Where required, approved legal safeguards are used to protect your information.
Cookies
We use cookies and similar technologies to operate the website, remember your preferences, analyse website usage and, where you consent, provide personalised advertising.
You can manage your cookie preferences through the cookie banner on our website.
How long we keep your information
We retain personal information only for as long as necessary to fulfil the purposes described in this policy and to comply with legal, tax and accounting requirements.
Your rights
Depending on applicable law, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion or restriction of your information
- Object to certain processing
- Receive a copy of your information
- Withdraw consent to marketing
To exercise your rights, contact us at support@kreatecph.com.
You may also lodge a complaint with the Danish Data Protection Agency, Datatilsynet. Datatilsynet recommends contacting the company first, as the matter may be resolved directly.
Changes to this policy
We may update this Privacy Policy when our practices, services or legal obligations change. The latest version will always be available on our website.
Contact
KREATE
CVR: 40750916
Ubberødvej 26
2970 Hørsholm
Denmark
Email: support@kreatecph.com
Phone: +45 42 67 39 00
KREATE is the data controller responsible for your personal information.
Last updated: July 15, 2026